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Grounds & Garden Maintenance – Additional Terms

(Applies in addition to the main Terms & Conditions of Service – https://www.task-busters.co.uk/terms1 )

Borders Task Busters LTD

1) What “Maintenance” Covers

Maintenance visits cover the agreed routine tasks for your property, such as grass cutting, edging, light trimming, tidying beds, and general garden/grounds upkeep as required.

Maintenance is designed to keep a space under control over time — it is not a booking for project work.

2) Scope Control – Extras and Additional Work

Any work outside the agreed maintenance scope (for example: landscaping changes, fencing, repairs, installations, heavy clearance, removal of trees/stumps, waste-heavy work, or one-off “projects”) must be:

  • Quoted and agreed separately, or

  • Completed during the visit only if you agree to it being charged as additional time/materials at the relevant rate.

If you ask for extra work while we’re on site, we will confirm the cost before proceeding. If it’s not agreed, it won’t be done.

3) Visit Length, Scheduling and Flexibility

We operate maintenance on a flexible, practical basis due to weather, seasonal growth, and operational scheduling.

  • Visit dates and times are guidelines and may move slightly forward/back.

  • We may attend earlier/later in the day depending on route planning and weather.

  • If conditions are unsafe or unsuitable (e.g. heavy rain, saturated ground, storms), we may reschedule.

4) Cancellations and Short-Notice Changes

We run planned routes. Late cancellations create dead time we cannot always refill.

If your scheduled visit is expected to be under 2 hours:

  • We request at least 2 working days’ notice to cancel or reschedule.

If your scheduled visit is expected to be over 2 hours:

  • We request at least 5 working days’ notice to cancel or reschedule.

If cancelled inside the notice period, a cancellation fee may apply to cover allocated time, scheduling disruption, and preparation.

If materials have already been ordered or paid for in advance, the client remains responsible for material costs already incurred, whether or not the visit proceeds.

5) Access Requirements

The client is responsible for providing safe and reasonable access to the work areas on the scheduled day.

If we cannot access the property/work areas (locked gates, pets not secured, vehicles blocking access, etc.), the visit may be treated as a late cancellation and a fee may apply.

6) Payment for Maintenance Visits

Payment is normally taken by card on site on completion.

If the client is not present, this must be agreed in advance. In those cases:

  • An invoice will be issued and payment is due upon receipt, unless otherwise agreed in writing.

Persistent late payment may result in visits being paused or cancelled until the account is brought up to date.

7) Waste and Removal

Light garden waste handling as part of routine maintenance may be included only where agreed.

Any significant waste removal, disposal costs, bulky items, or uplift work is not included unless explicitly agreed and may be charged separately.

8) Quality Expectations

Maintenance outcomes depend on garden condition, season, weather, and access. Some visits will be quicker, others more involved depending on growth.

We aim to leave the space tidy and under control on each visit, within the agreed scope and time.

9) Acceptance

By booking maintenance services with Borders Task Busters Ltd, the client confirms acceptance of:

  • The main Terms & Conditions of Service, and

  • These Grounds & Garden Maintenance – Additional Terms.

Garden Health Programme – Additional Terms

(Applies in addition to the main Terms & Conditions and Maintenance Terms – Borders Task Busters Ltd)

1) What the Health Programme Is

The Garden Health Programme is a planned, ongoing service designed to improve the overall health, structure, and manageability of a garden or grounds area over an agreed period of time.

The programme focuses on progressive improvement, not instant results, and is tailored to the specific condition, usage, and goals of each garden.

2) Programme Planning & Scope

Each Health Programme is built around:

  • An initial assessment of the garden’s current condition

  • A realistic improvement plan agreed with the client

  • A series of visits over time to address priority areas

The programme outlines recommended actions, timings, and priorities. It is not a fixed list of guaranteed tasks per visit.

As garden conditions change, the plan may be adjusted to reflect:

  • Seasonal growth

  • Weather conditions

  • Soil health

  • Access or usage changes

Any significant changes to scope or cost will be discussed and agreed in advance.

3) No Guaranteed Outcomes

Garden health is influenced by factors beyond our control, including weather, soil conditions, drainage, pests, disease, and client aftercare.

For this reason:

  • The Health Programme does not guarantee specific outcomes, appearances, or timeframes

  • Improvements may be gradual and seasonal

  • Some issues may require longer-term management rather than a single solution

Borders Task Busters Ltd provides professional guidance and best-practice work, not guaranteed biological outcomes.

4) Maintenance vs Improvement Work

Health Programme visits are not general labour blocks.

Work carried out during visits will follow the agreed improvement plan and priorities.
Additional work outside the plan (for example: landscaping changes, fencing, installations, or unrelated projects) must be:

  • Quoted and agreed separately, or

  • Approved in advance to be charged as additional time/materials

Unplanned “while you’re here” requests may be declined if they fall outside the programme scope.

5) Client Responsibilities

For the programme to be effective, clients are expected to:

  • Provide safe and reasonable access on agreed visit dates

  • Follow basic aftercare advice where given (e.g. watering, limiting use of newly worked areas)

  • Inform us of changes that may affect the garden (drainage issues, new pets, construction works, etc.)

Failure to follow aftercare advice may limit the effectiveness of the programme and does not constitute a fault with the service.

6) Scheduling & Weather

Health Programme visits are scheduled with flexibility to account for weather and seasonal conditions.

Borders Task Busters Ltd reserves the right to:

  • Adjust visit timing

  • Reschedule visits

  • Reorder planned tasks

where conditions are unsuitable or unsafe.

No penalties apply where changes are made for weather-related or practical reasons.

7) Cancellations & Missed Visits

Health Programme visits are subject to the same cancellation terms as maintenance services.

Late cancellations or missed visits may:

  • Result in a cancellation charge

  • Delay the overall improvement timeline

Repeated short-notice cancellations may impact our ability to continue the programme.

8) Payment Terms

Payment terms for the Health Programme will be agreed at the outset and may include:

  • Payment per visit

  • Monthly billing

  • Phased payments for longer programmes

Unless otherwise agreed:

  • Payment is due on completion of each visit

  • Card payment is preferred on site

  • Invoicing applies where the client is not present, with payment due upon receipt

Late payment may result in visits being paused until the account is brought up to date.

9) Advice & Recommendations

Advice given as part of the Health Programme is based on professional experience and best practice.

Advice does not constitute:

  • A guarantee of results

  • A substitute for specialist reports or laboratory testing

  • A commitment to undertake additional work outside the agreed programme

10) Acceptance

By proceeding with a Garden Health Programme, the client confirms acceptance of:

  • The main Terms & Conditions of Service

  • The Grounds & Garden Maintenance – Additional Terms

  • These Garden Health Programme – Additional Terms

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